FAQ

Full List of Frequently Asked Questions:

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What kind of games do you play?

Monster Hunter⚔️ Horror Games👹 Action / Adventure, Survival, and Shooter!

Visit my Youtube for a streaming schedule.

Why shop at Snickering Tigers?

Every handmade item is made by me, Angelina. Sure you can get cheap toys and accessories from temu, aliexpress, dollartree, walmart… but who made it? Who handled your item, where did it come from, where has it been? I have no idea. What I do know, is that a majority of my materials are purchased from Joann, Country Brook Designs, 24 Hour Wristbands, and Amazon. When purchasing materials from Amazon, I do check the company page, brand, shipping, and reviews, before deciding to place my order.

With that being said, I design everything, print, heat press, sew, assemble, package, ship. You only have to contact me for anything. Have a problem with your order? Well you don’t have to contact a customer service center or virtual assistant… just message me! 

Okay, but WHY shop the Merchandise section? None of it is handmade by me. Everything is just designed by me, and I currently handle the customer service.

If you love any particular design and don't see it on a merchandise item that I offer, then let me know, and I can put something together for you.  I integrated with Printify to be able to offer my designs on more products, because I don’t have all the necessary supplies to make these products myself. It would cost me A LOT of upfront costs.

How do I message you?

Option 1: If you are on a mobile device, there should be a little chat icon floating at the bottom right of your screen.

Option 2: Scroll to the bottom of my website, and select “Send an Email”.

Option 3: Visit the bottom of the ABOUT tab for the contact form.

Option 4: Coming from Etsy? You can message me there, too.

Can you tell me more about yourself?

Sure! I’m 25, i have cats and dogs of my own, and i work at McDonald’s part-time.

Where is Snickering Tigers?

My business is 95% ran at home, in Muskegon Michigan. The other 5% is leaving with your package, and dropping it off at the post office.

When did you start your business?

Spring of 2023. I only made Accessories and Pet Collars. It wasn’t until Spring 2024, i decided to start making pet toys, become an LLC, and vendor at craft shows.

What is your favorite thing to make?

I love making customized photo accessories and personalized pet collars! Those items are one of a kind, and meaningful to each owner.

Though, braiding a fleece tug toy is quite fun!

Shipping is FREE, in the US?

Yes! I want the item to cost the same for everyone! Why should you pay differently, just because you live further away? Shipping costs fluctuate a lot, and that’s just a loss i’m willing to take😊

Do you ship internationally?

ONLY ON ETSY! Select items are available for International shipping. Cost is calculated based on your shipping address, and varies for everyone outside of the US.

Want to know what items are available for international shipping on Etsy?

Just personally message me, and i can let you know if it’s available. Otherwise, you can explore my Etsy, select the item you want, and see if it can ship to your location! 

If there is a product that isn’t available for international shipping, or not available on Etsy at all, but you want to purchase, then let me know! I can upload the product to my Etsy for you to purchase.

What is the difference between Merchandise and Handmade items?

Snickering Tiger is integrated with a Printify. Merchandise is printed and shipped by Printify. Handmade items are made by me, and shipped from Muskegon MI.

What is Printify?

Printify is a Print on Demand company, known for their high-quality products. I choose the items and print providers. I prepare the placement of my own designs. Printify's job is to print, package, and ship

Do you accept returns?

For handmade items, there is a 30 day return policy.

For merchandise items and more information on how to submit a refund, please visit the refund policy page: snickeringtigers.com/policies/refund-policy

How do I cancel my order?

Directly message Snickering Tigers or send an email to snickeringtigers@gmail.com with your request to cancel your order. If the order is already in transit, you will have to complete a return.

What payment methods do you accept?

Credit cards (such as Visa, American Express, MasterCard, Discover, Express, Diners Club, Elo, JCB), debit cards, Apple Pay, Amazon Pay, Shop Pay, Google Pay, Venmo,

Why am I not charged sales tax?

Snickering Tigers LLC is registered in Michigan. Only the residents in Michigan are required to pay 6% sales tax, per sales tax nexus law.

When shopping on large ecommerce website, such as Etsy, they must collect sales tax for every state required.

You sent me the wrong item / misspelled.

My apologies, you can message us with the chat bubble or email at snickeringtigers@gmail.com . We will send you a shipping label to return the item, as well as instructions on how and where to send your package. Once the item is in the possession of Snickering Tigers, your new item will be shipped to you, and you don’t have to take any further action.

What if I have a problem with Merchandise from Printify?

Currently, I handle the customer service. Please reach out to me with any inquiries.

How long will it take to process my order?

Merchandise shipped by Printify- Processing and shipping time varies.

Handmade items- please allow 2-5 days until the item is shipped.

How does Custom Merchandise work?

* Not yet available *
After you place your order for a custom merchandise item, please send me your images and requests. I will then design the item, and send you a picture of what the item will look like. If you don’t respond to the picture after 2 days, i will go ahead and submit your order for processing. Refunds are only available if your item arrives damaged or severely misprinted. So please be sure to check your messages and email, for any images i may have sent you, to ensure your product will be just the way you wanted it. 

You sent me the wrong item / misspelled.

My apologies, you can message us with the chat bubble or email at snickeringtigers@gmail.com . We will send you a shipping label to return the item, as well as instructions on how and where to send your package. Once the item is in the possession of Snickering Tigers, your new item will be shipped to you, and you don’t have to take any further action. 

What is Vector Art?

Vector artwork is made up of vector graphics, which are points, lines, curves, and shapes based on mathematical formulas. Unlike pixel raster images, vector images can be scaled without loss of quality.

Vector Illustration Editor: Affinity Designer